Shipping & Returns
At Star Diamond NYC, we are dedicated to providing a seamless shopping experience, offering free worldwide shipping and a hassle-free return process. Below are the details of our shipping and returns policies:
Shipping Policy
- Free Worldwide Shipping: We offer free shipping on all orders, no matter where you are in the world.
- Domestic Shipping (within the U.S.): 5–7 business days.
- International Shipping: Delivery times vary depending on the destination, but typically range from 7–14 business days.
- Order Processing: All orders are processed within 1–2 business days after payment confirmation. Once shipped, you will receive an email with tracking information to monitor your delivery.
- Secure Delivery: All orders are insured and require a signature upon delivery to ensure your valuable jewelry arrives safely.
Return Policy
- 7-Day Returns: Returns are accepted within 7 days of delivery for a full refund or exchange.
- Non-Returnable Items: Custom-made or personalized jewelry cannot be returned unless there is a defect or craftsmanship issue.
- Condition of Returns: Items must be in their original, unworn condition, with all packaging, certificates, and materials included.
- Return Process: To initiate a return, contact us at sales@stardiamondnyc.com or call +1 973 619 2492 with your order details. We will provide you with a prepaid return shipping label and instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Refund Process: Refunds are issued to your original payment method within 5–7 business days after inspection and approval.
- Exchanges: Items may be exchanged for a different size or style, simply contact us and we will assist you.